Shipping policy

Shipping and delivery

Last updated: 12 November 2026

UKES BAHA dispatches from Kaiapoi, north of Christchurch, to addresses across New Zealand. We do not deliver outside New Zealand, to PO boxes or to freight-forwarding addresses.

Processing time

Orders are processed within 1–3 business days. A desk pad is rolled and tubed rather than folded, and a mouse is boxed with its receiver in the battery compartment, so packing takes a moment longer than throwing it in a satchel. Orders placed before midday on a business day normally leave that day; later orders leave on the next business day.

Estimated delivery

Estimated delivery is 15 business days from dispatch. The estimate allows for courier volume, rural rounds and inter-island freight, and it is an estimate rather than a guaranteed date. Contact us if the parcel has not arrived by the end of that window and we will chase it.

Postage cost

Postage is estimated by distance at checkout: the delivery address and the packed weight of the order determine the figure, and it is displayed in full before you confirm payment. There is no minimum order value and no delivery threshold.

Missing parcels

If tracking has stalled for several days, or a delivery has been recorded that did not happen, contact us within 7 days of the expected delivery date. We raise a trace with the courier, keep you updated, and replace or refund the order if it cannot be found.

Damaged parcels

Photograph the carton and the product before you throw the packaging away and contact us within 48 hours of delivery. We arrange a replacement or refund and cover the return postage.

Address changes

Tell us before the label is printed. After dispatch we can request a redelivery, which usually adds several days to the estimate above.

UKES BAHA
35B Cridland Street East, East, Canterbury, Kaiapoi 7630, New Zealand
Email: support@orvithen.shop
Phone: +64 6 345 7083