Refund policy

Returns, refunds and faulty goods

Last updated: 12 November 2026

You have 30 days from the day a parcel reaches you to return anything bought from UKES BAHA, as long as it comes back complete and in the condition it was sent.

Step one: an email, not a parcel

Send the order number and a sentence about the problem to support@orvithen.shop. Within one business day you will have the Kaiapoi return address and a reference number to write on the outside of the parcel. Do not post an item back before that reference exists: an unlabelled return has to be identified by hand and slows everything down.

Condition we can accept

Mice return with their receiver, their charging cable and any travel pouch that shipped with them. Mouse pads and wrist rests return flat, in their sleeve, without creases from being folded into a bag. A pad that has been cut to size, or a wrist rest that has been washed in a machine, cannot be refunded.

Faulty rather than unwanted

A mouse whose scroll wheel jumps, a pad whose gel has split, a receiver that drops out every few minutes — those are faults, not changes of mind. Send a short video and we replace the unit or refund it, with the return postage paid by us. The Consumer Guarantees Act 1993 covers faulty goods and nothing in this policy limits it.

When the money comes back

Returns are checked within two business days of arriving in Kaiapoi. Approved refunds are issued to the original payment method within five business days; your bank may take a few days longer to display the credit. Original postage is refunded only where the item was faulty, damaged on the way, or not what you ordered.

Swapping a model

If you would rather exchange than refund — a larger desk pad, a mouse with more buttons — say so in the return email and we will reserve the replacement while your parcel travels back.

UKES BAHA
35B Cridland Street East, East, Canterbury, Kaiapoi 7630, New Zealand
Email: support@orvithen.shop
Phone: +64 6 345 7083